Refund policy
MIRI — RETURN & REFUND POLICY
Last Updated: August 20, 2026
At MIRI, we want you to feel confident when shopping with us. If something isn't right with your order, we offer eligible customers a 30-day return window, subject to the terms and conditions outlined below.
1. RETURN WINDOW
You have 30 calendar days from the date your order is marked as delivered to request a return.
After the 30-day period has expired, we are unable to accept returns or issue refunds unless otherwise required by applicable law.
All return requests must be submitted to our customer support team before sending any merchandise back. Unauthorized returns may not be accepted.
2. RETURN ELIGIBILITY
To be eligible for a return, merchandise must:
• Be unworn and unused.
• Be in its original condition.
• Have all original tags attached.
• Include the original packaging where applicable.
• Not show signs of washing, perfume, makeup, deodorant, stains, pet hair, damage, or other use.
• Be in a condition suitable for resale.
MIRI reserves the right to refuse a return if the merchandise does not meet these requirements.
3. SALE, CLEARANCE & FINAL SALE ITEMS
Items purchased at a discounted, promotional, clearance, or final-sale price are not eligible for return or refund, except where otherwise required by applicable law.
This includes products identified at the time of purchase as:
• Sale
• Final Sale
• Clearance
• Promotional Offer
• Limited-Time Offer
• Liquidation
• Or any substantially similar designation
The applicable return eligibility of a product will be communicated on the product page and/or during the purchasing process.
Customers are responsible for reviewing the applicable return conditions before completing their purchase.
4. NON-RETURNABLE ITEMS
For hygiene, safety, and resale reasons, the following items are generally not eligible for return:
• Bodysuits
• Swimwear
• Lingerie or intimate apparel
• Earrings
• Personalized or custom-made items
• Clearance items
• Final Sale items
• Gift cards
This does not limit any rights a customer may have under applicable law regarding defective, damaged, or incorrectly supplied merchandise.
5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 7 calendar days of delivery.
Please provide:
• Your order number.
• A description of the issue.
• Clear photographs of the merchandise.
• Clear photographs of the packaging when relevant.
We may request additional information, photographs, or other reasonable evidence to verify the issue.
If the issue is confirmed to be attributable to MIRI, we will provide an appropriate remedy, which may include a replacement or refund.
6. RETURN SHIPPING
Unless the return is caused by an error on our part or a confirmed defective, damaged, or incorrect item, the customer is responsible for all return shipping costs.
Original shipping charges are non-refundable where permitted by applicable law.
We strongly recommend using a shipping service with tracking. MIRI is not responsible for merchandise that is lost or damaged while being returned to us before it reaches our return facility.
7. RETURN INSPECTION
Once your return is received, the merchandise will be inspected to verify compliance with this policy.
Receipt of a returned package does not automatically constitute approval of the return.
If the merchandise does not meet the requirements outlined in this policy, MIRI may reject the return where permitted by applicable law.
If a return is rejected, we may contact the customer regarding the applicable resolution.
8. REFUNDS
Approved refunds will be issued to the original payment method used for the purchase.
Once a return has been approved, MIRI will generally process the refund within 7 business days.
After MIRI processes the refund, the customer's bank or payment provider may require additional time before the funds appear in the account.
MIRI does not control processing times imposed by banks, card issuers, or payment providers.
9. EXCHANGES
MIRI does not guarantee direct exchanges.
If you require a different size, color, or style, you may return the eligible merchandise under this policy and place a new order, subject to availability.
10. ORDER CANCELLATIONS
Because orders may enter processing shortly after purchase, cancellation requests are not guaranteed.
If an order has already entered processing or has been shipped, it may no longer be possible to cancel it.
Nothing in this section limits any cancellation rights required under applicable law.
11. REFUSED OR UNCLAIMED PACKAGES
If a package is refused, abandoned, or remains unclaimed and is subsequently returned to MIRI, this does not automatically constitute an approved return or cancellation.
Customers should contact our support team regarding any refused or undelivered package so that the appropriate resolution can be determined.
12. RETURN POLICY ABUSE
MIRI reserves the right, where permitted by applicable law, to review unusual or repeated return activity.
This may include situations involving:
• Repeated returns of used merchandise.
• Merchandise returned in materially different condition from when sold.
• Repeated claims containing materially inconsistent information.
• Fraudulent or abusive return activity.
Where permitted by law, MIRI may restrict discretionary returns in cases of documented abuse.
This provision does not limit a customer's rights regarding defective, damaged, or incorrectly supplied merchandise.
13. PAYMENT DISPUTES & CHARGEBACKS
If you experience an issue with your order, we strongly encourage you to contact MIRI Customer Support before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter.
If a payment dispute or chargeback is initiated, MIRI may provide the relevant payment processor, card network, financial institution, or other authorized party with documentation relating to the transaction, which may include:
• Order confirmation.
• Order details.
• Product descriptions.
• Applicable return policy.
• Return eligibility information displayed at the time of purchase.
• Payment records.
• Shipping records.
• Tracking information.
• Delivery confirmation.
• Customer communications.
• Return authorization records.
• Return tracking information.
• Refund records.
Customers remain entitled to any rights and protections provided under applicable law and applicable payment-network rules.
14. SHIPPING DELAYS
MIRI makes reasonable efforts to fulfill orders within the shipping timeframe communicated on the applicable product page, checkout, or other applicable purchasing information.
If MIRI becomes unable to ship an order within a promised timeframe, we will handle the delay in accordance with applicable law, which may include notifying the customer of the delay and providing an appropriate option to cancel and receive a refund where required.
15. CUSTOMER RESPONSIBILITY
Customers are responsible for providing accurate and complete information when placing an order, including:
• Full name.
• Shipping address.
• Apartment, unit, or suite number where applicable.
• Email address.
• Other information reasonably necessary to fulfill the order.
MIRI is not responsible for delays or delivery issues caused by incorrect or incomplete information supplied by the customer, subject to applicable law.
16. POLICY CHANGES
MIRI reserves the right to update or modify this Return & Refund Policy from time to time.
Any changes will be posted on this page with an updated Last Updated date.
The version of the policy applicable to an order will generally be the version presented to the customer at the time of purchase, subject to applicable law.
17. BUSINESS INFORMATION
MIRI™ is a brand owned and operated by LSAC & COMPANY LLC.
LSAC & COMPANY LLC
485 Whitfield Dr Num 2647
Lexington, KY 40515
United States
Commercial License No.: 1618871.06
Customer Support:
usmirishop@outlook.com