Refund policy

Last Updated: August 20, 2026

At MIRI, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures that apply to returns, refunds, and exchanges for purchases made through our website.

By placing an order with MIRI, you acknowledge and agree to the terms of this Return & Refund Policy.

1. 30-DAY RETURN POLICY

We offer a 30-day return period.

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

Be unused and unworn.
Be in the same condition in which you received it.
Have all original tags attached.
Be returned in its original packaging, where applicable.
Not show signs of washing, use, damage, alteration, stains, odors, or wear.
Include reasonable proof of purchase.

Items that do not meet these conditions may be refused or may be subject to a reduced refund.

2. HOW TO REQUEST A RETURN

Before sending any item back, you must contact our customer support team and request authorization for the return.

To request a return, contact:

support@miristoreus.com

Please include:

Your order number.
The name used to place the order.
The item(s) you wish to return.
The reason for the return.
Photos of the item when reasonably requested.

Do not send products back without receiving return instructions from our customer support team.

Unauthorized returns may not be accepted or processed.

3. SALE, DISCOUNTED & PROMOTIONAL ITEMS

Unless otherwise required by applicable law, items purchased as part of a sale, clearance event, promotional offer, discounted price, flash sale, special offer, bundle promotion, or other reduced-price campaign are considered final sale and are not eligible for return or refund.

This includes products purchased using a discount code when the applicable promotion or offer states that the purchase is final sale.

If a product is clearly identified as a final-sale or non-returnable item at the time of purchase, it cannot be returned for a change of mind.

This restriction does not affect your rights regarding products that arrive defective, damaged, or materially different from what was ordered.

4. NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

Final-sale or clearance items.
Products specifically identified as non-returnable at the time of purchase.
Gift cards.
Items that have been worn or used.
Items that have been washed.
Items missing original tags where tags were provided.
Items damaged after delivery due to customer use or handling.
Items with stains, odors, makeup, perfume, deodorant, pet hair, or other signs of use.
Items altered, modified, repaired, or otherwise changed after delivery.

For hygiene and resale reasons, we reserve the right to refuse returns that do not meet our return requirements.

5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If you receive an item that is:

Damaged upon arrival.
Defective.
Incorrect.
Significantly different from the product ordered.

please contact us at support@miristoreus.com as soon as possible.

We may request photographs, videos, packaging information, or other reasonable evidence to evaluate the issue.

If we determine that the issue is attributable to an error on our part or a product defect, we may provide an appropriate remedy, which may include a replacement, refund, or other solution.

6. CHANGE-OF-MIND RETURNS

If you simply change your mind about a purchase, the return must meet all eligibility requirements described in this policy.

Unless otherwise stated, customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges, if any, are generally non-refundable.

7. RETURN SHIPPING

Once your return request has been approved, we will provide instructions regarding where and how the item should be returned.

Customers are responsible for ensuring that returned products are properly packaged.

MIRI is not responsible for items lost or damaged during return transit when the customer has arranged the return shipment.

We strongly recommend using a shipping service that provides tracking and proof of delivery.

8. RETURN INSPECTION

Once we receive a returned item, our team will inspect it to determine whether it meets the requirements of this policy.

A return is not considered approved solely because the package has been delivered to the return address.

The product must successfully pass our return inspection.

If the returned product does not satisfy the eligibility requirements, we may reject the return and the item may be returned to the customer.

9. REFUNDS

Once your return has been received and inspected, we will notify you whether the refund has been approved or rejected.

If approved, the refund will generally be issued to the original payment method.

Refunds are normally processed within 10 business days after the return has been approved.

Your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.

MIRI is not responsible for delays caused by banks or payment processors after a refund has been issued.

10. SHIPPING COSTS

Original shipping charges are generally non-refundable.

For approved returns caused by a change of mind, the customer is responsible for applicable return shipping costs, unless otherwise required by law or expressly agreed by MIRI.

If an item was incorrectly shipped, arrived damaged, or is determined to be defective, MIRI may provide an appropriate remedy in accordance with applicable law.

11. EXCHANGES

We do not guarantee direct exchanges for different sizes, colors, or products.

If you would like a different product, size, or color, you may be required to return the original item in accordance with this policy and place a new order.

Product availability is not guaranteed.

12. ORDER CANCELLATIONS

Orders may be cancelled before they enter the fulfillment or shipping process, subject to our ability to stop processing the order.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

In such cases, the customer may request a return after delivery in accordance with this policy, if the order is eligible for return.

13. REFUNDS FOR LOST OR UNDELIVERED ORDERS

If an order is shown as delivered by the applicable shipping carrier, MIRI may request additional information or documentation before determining whether a refund or replacement is appropriate.

Customers are responsible for providing an accurate and complete shipping address at checkout.

MIRI is not responsible for delivery failures caused by incorrect or incomplete addresses supplied by the customer.

If a package is returned to us because of an incorrect address, refusal of delivery, or repeated failed delivery attempts, additional shipping charges may apply if a reshipment is requested.

14. FRAUDULENT OR ABUSIVE RETURN ACTIVITY

MIRI reserves the right to investigate and refuse returns or refunds where there is reasonable evidence of:

Fraudulent activity.
Repeated abuse of the return policy.
False claims regarding damaged or missing products.
Products being returned after use.
Products being returned that are different from those originally purchased.
Manipulation or misuse of promotional offers.

This does not limit any rights you may have under applicable consumer protection laws.

15. CHARGEBACKS & PAYMENT DISPUTES

If you have an issue with an order, please contact our customer support team before initiating a payment dispute or chargeback.

We will make reasonable efforts to resolve legitimate concerns directly.

Where a payment dispute or chargeback is initiated, we may provide the relevant transaction, order, shipping, tracking, communication, and return information to the applicable payment processor or financial institution as part of the dispute-resolution process.

Nothing in this section limits any rights available to consumers under applicable law.